1. Careline is a secure place in which to be. All members of the team are trained, supported and treated with respect
2. Commited to being a learning organisation, we embrace democratic change that benefits, firstly the public we serve and then our members.  
3. We put team membership at the heart of our organisation, where everyone has an equal say and can be heard.
4. We are clear about what is expected of everyone and wherever practicable, we accomodate the needs of others.
5. Effective communication is in place, to ensure that all are connected and informed.

Our counselling manager works with colleges and universities who provide counselling and psychology courses at diploma and post graduate level.  As such the charity is recognised as providing excellent placements for advanced students.  This relationship also benefits;

1. local education establishments; students receive controlled exposure to real issues,
2. the charity benefits from access to advances in the field of human psychology, 
3. General Practitioners; can be confident that their patients benefit from more frequent and longer access than is permitted by the NHS, and
4. the public, have rapid access to professional crisis counselling